Return & Refund Policy
At Koncpt.ai, we value our clients and strive to deliver exceptional digital solutions. We understand that situations may arise where a refund or cancellation is necessary. Please read our return and refund policy carefully:
Eligibility for Refunds
We offer a 7-day refund window under the following conditions:
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The service must not have been fully delivered, downloaded, or substantially used.
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Refund requests must be initiated within 7 days of the purchase date.
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Valid proof of purchase (e.g., order confirmation or invoice) is required.
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Refunds are applicable only in cases where service delivery has not been initiated or there is a verifiable defect.
Refund Process
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Email us at support@koncpt.ai with your order details and reason for the refund.
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Our support team will assess the request and may ask for additional information.
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If eligible, refunds will be credited to your original payment method within 5–7 business days.
Non-Refundable Items & Services
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Customized solutions, consultations, and strategy reports once delivered.
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Completed digital services or downloads.
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Discounted services or promotional offerings.
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Subscription-based services after the billing cycle has begun.
Cancellation Policy
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Orders or service agreements can be canceled within 24 hours of confirmation, provided the work has not yet started.
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If the service has been initiated or a project has begun, cancellation will not be possible.
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Approved cancellations will be refunded within 5–7 business days.
For questions, support, or to initiate a refund request, please contact:
Koncpt.ai
Email: contact@koncpt.ai